Routine care and maintenance will often provide smooth operation for your Andersen® windows or doors. Please review our Care and Maintenance Guides for Andersen® Windows and Patio Doors for helpful information. If care and maintenance have been performed and the concern has not been resolved, we can help! In many situations, photos of the Andersen window or patio door will aid us in diagnosing the concern and providing a solution. Photo options are explained below.

Live-Streaming Photos

The best tool for performing an accurate assessment is seeing the window or patio door unit first-hand. Though we cannot see the unit in person, we have the next best thing! We can send you a text message with a mobile video and camera access link (to most smartphones), giving you and the phone agent the same perspective of the window or patio door. For assistance with your window or patio door unit via live mobile streaming, Contact Us .

Emailing Photos

Photos will help us confirm the style and arrangement of the windows or the patio doors within your home and see the reported concern. If the photos do not depict your window or patio door concern, please take one (1) or two (2) additional clear, close-up photos of the product concern. If further assistance is needed with your Andersen windows and patio doors, please Contact Andersen® Windows and Doors.

Exterior

Interior 

Close-Up Photo(s)

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