Routine care and maintenance can help your Andersen® windows and patio doors operate smoothly. If you haven't already, we recommend reviewing our Care and Maintenance Guides for Andersen® Windows and Patio Doors. If you've completed the suggested care and the issue remains unresolved, we're here to help.

Photos are often the quickest way for us to understand what you're seeing, diagnose the concern, and recommend the best solution. You can share photos with us in two (2) ways.

Live-Streaming Photos

While we cannot be on-site in person, we offer the next best option. We can send a text message with a secure link that allows your smartphone's camera to stream live to the agent assisting you. This provides the same real-time perspective for both you and the agent.

If you would like support through live mobile streaming, Contact Us.

Emailing Photos

Photos also help us confirm the style and arrangement of your windows or patio doors and clearly see the reported concern. If the photos do not show the issue clearly, please take one (1) or two (2) additional close-up images of the area you are concerned about.

If you need additional help with your Andersen windows or patio doors, Contact Us.

Example Photos

Exterior View

Interior View

Close-Up Photo(s)

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