Andersen® double-hung windows use balancers in the unit frame to hold the upper and lower window sash in place. If the window sash slides down and does not hold its position in the frame, the pivot pin may not be engaged in the balancer shoe. Side jamb balancers are used in the A-Series and 400 Series Tilt-Wash Double-Hung windows. If you need assistance identifying your product, visit our Identify Your Product  pathway in the Andersen® Window and Door Help Center.

When the window sash is tilted inward for cleaning, it should remain tilted. When one (1) side does not stay tilted, this usually indicates the window sash is not correctly located in the balancer shoe. If this is the case, the balancers will need to be reset. 

Choose the guide for the specific model for tilting: 

Tilt Andersen® A-Series Double-Hung Windows

Tilt Andersen® 400 Series Tilt-Wash Double-Hung Windows

Balancer Shoe

Resetting Balancers

To reset the balancers, follow the installation guide for the window Series to remove and reinstall both window sash.

Installation Guides

Balancers for A-Series Double-Hung Windows

Balancer Replacement for 400 Series Tilt-Wash Double-Hung Windows

Press down on the lower corners of the sash to engage the pivot pins with the balance shoes before tilting the sash into the frame.

Raise and lower the sash to ensure the pivot pin is fully engaged in the balancer shoe within the jamb liner on each side of the frame.

If re-engaging the balancers does not improve operation, replacement balancers may be needed. We have Service Providers available to assist with replacement part installation.

Contact Andersen® Windows and Doors today for assistance with a quote for replacement parts.

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